Privacy and hosting
Where the data lives, who sees it and how you take it with you.
Where is my data stored?
On servers in Frankfurt (EU). Database, files and application run in the EU region; mail credentials are stored encrypted.
Is there a data processing agreement?
Yes. The agreement under Art. 28 GDPR is at https://livelisted.app/legal/dpa, also as a PDF for your records, with wording for your own privacy policy. The servers are in Frankfurt am Main (EU). It forms part of the terms (section 13); every service provider is listed in the privacy policy at https://livelisted.app/legal/privacy.
Who operates livelisted?
GMC Holding GmbH, Viktringer Ring 13, 9020 Klagenfurt am Wörthersee, Austria. Contact: hello@livelisted.app. Imprint at https://livelisted.app/legal/imprint.
Who in my team sees what?
Owners and admins everything including settings and billing, sales the properties and leads, viewers read-only. Partners see only projects shared with them, never leads.
Can I export my data?
Yes, any time: leads as CSV from the board, properties as OpenImmo export, price lists as PDF. After cancellation the data is kept for the retention period and then deleted.
What does the AI do with my data?
It reads only what the task at hand needs, for instance the PDF for prefilling or the lead for a mail proposal. The data is not used to train models.