Mailbox
Connect your own email account and see the mail history per lead.
How do I connect my mailbox?
Settings → Connections → Mailbox → "Connect mailbox", via IMAP/SMTP with presets for World4You, A1, GMX, WEB.DE, IONOS, Gmail, Outlook and more. Every team member connects their own account. Credentials are stored encrypted in the EU.
Does livelisted assign my mails to leads?
Yes. Mails from a known lead address appear in the lead under "Emails", incoming and outgoing. Unknown senders do not become leads automatically; that is your call.
Does livelisted answer mails automatically?
Only the first reply, and only when you switch it on: under Marketing → Automations → “First reply” every new lead from a portal, the web exposé or the API gets one mail with their personal exposé link and your booking link, from your own mailbox, with a text of your choice, switchable per property. Everything else livelisted only proposes and sends nothing without your approval.
How do I get a lead's postal address?
Three ways: the web exposé's contact form asks for address and company once you switch them on under Settings → Exposé → "Enquiry form" (optional or required). Portal mails from ImmoScout24 and others carry the address when the enquirer gave it. And in the lead, "…" → "Request contact details" sends the "Complete contact details" template with a link where the lead fills in salutation, address and phone, no account needed. The answers land in the lead right away and in templates as {adresse} and {firma_lead}.
Does this work with WhatsApp too?
Yes, through your phone: the WhatsApp button in the lead opens the chat with the lead's number and a prepared text, and follow-up proposals can be sent "Via WhatsApp" from the approvals. Every click is logged on the lead as a contact. Reading along automatically via the WhatsApp Business Cloud API is in the works.